Technical information

In each product sheet you will find the main technical information. You can also access the technical data sheets where available.

You save time and have access to technical information 24/7

Technical assistance

We can assist with your technical product questions, such as identifying alternatives to products, clarifying product specifications, finding additional product information and other technical product information.

You can find the main technical information (data sheet) directly in the product sheet.

However, we are available to provide insights, advice for your application and much more.

Please write an email with your request to info@dhm-online.com

Or fill out the contact form you find on the site.

NOTE:

The Technical Assistance service is only available for users already registered on our site.

Technical support is unable to answer questions regarding orders or accounts. For questions regarding these topics you can contact customer service.

In our dedicated section of Technical Resources you can find a series of guides for a quick and easy selection to help you find the product that best suits your needs.
You will also find many tips and advice for use, as well as support information.

Product pricing information
All sales prices of the Products indicated on our website www.dhm-online.com are expressed in Euros and include VAT applicable by law.

Packaging and shipping costs are not included in the purchase price, unless specifically indicated. They are indicated and calculated at the time of the conclusion of the purchase process before the payment is made.

We constantly update our prices, to always guarantee our customers the best price available on the market. We offer quantity-based price ranges for most items. The more you buy, the more you save.
The prices of the items visible on the Site may also undergo periodic changes based on the adjustment of the price lists of our suppliers.

In the event of an IT, manual, technical, or any other type of error that could result in an unexpected substantial change in the retail price, the purchase order will be considered invalid and canceled and the amount paid by the Customer. will be refunded within 14 days. from the day of cancellation.

The Products will be billed based on the rates in effect at the time of order confirmation. The estimate of products cut to size and / or customized is valid only for the specifications on which it was based. Any changes made require an updated quote. The quotes are valid for the calendar day on which they are issued, after which the price can change without notice, unless otherwise specified.

Stock availability and lead times
Our Compass DHM projects company has a warehouse based in Italy with thousands of products in stock available for same day shipping.

Information on stock availability can be viewed directly on the site in each Product tab and refers to actual availability.

A Product can be "In stock" (it is present in our warehouse), "Preorder Now" (the Product can be purchased with a slight waiting time), "Currently not available" (the Product is not available for purchase) .

Attention: the indicated availability is constantly checked. However, there may be cases in which, mainly due to IT problems, the quantities indicated may not be correct.
In case of partial or total unavailability of the goods you will be contacted directly by our Customer Service to determine how best to proceed, whether with a change to the order, a deferred delivery, or a correction.

Advanced information on availability and lead times
Listed below are the various messages that may appear to indicate the availability of products in stock and not in stock and the lead times for items currently not in stock.

All products indicated as "In stock" are normally in stock and therefore can be shipped the same day unless otherwise specified. It is possible to send an order for a quantity greater than that available in the warehouse; the excess quantity will be put "on hold" and delivered as soon as we have received the new stocks according to the times indicated in the product sheet.
Waiting times are always indicated in the product sheet with the words "Available in… days".
"... in stock": number of pieces available in stock for same-day shipping if ordered within the deadline.
"preorder now": These items have been ordered and should arrive shortly, approximately within the indicated time frame.
"Currently not available": This item is not available for purchase at that time. It may be in the production phase, or it may have been replaced by a new version or an alternative. Check the other products in the catalog.

Our catalog
The catalog available on our site presents products of famous manufacturers in the field of 3D printing and mechanical automation. Each product is accompanied by a detailed description, technical specifications, and, if necessary, also specific attachments with all the information necessary for a correct purchase.
If you need more details please do not hesitate to contact us.

The technical data sheets, images and details of each product on the site are constantly updated, nevertheless there may be errors and / or inaccuracies and / or defects in correspondence between the descriptions and the actual product.
It may happen, however, that there are mismatches between what is specified on the site, and the product itself.
Please notify us of any differences via Customer Service, and thank you for your understanding.

Specifications not present on the site
In case of further details you can contact our Customer Service through the dedicated contacts.
Our experience allows us to provide our customers with the best information. Please consider, however, that given the quantity of products available in the catalog, it may be necessary to contact the manufacturer for particular technical specifications. In this case, waiting times are usually a few days, but we always try to do our best.

Products not present on the site
Our catalog is constantly updated. There may be products not present on the site, or products being integrated, so if you do not find something online, do not hesitate to contact us!

The advantages of My DHM on DHM-online

Unlock the benefits of your free account today - register now.

In a single portal you can:

• Check your order history and reorder easily
• Track the status of your order
• Creation and organization of different wish lists
• Address book management
• Request invoices
• Accumulate bonus points to use on your next purchases
• Invite new friends to sign up and place orders to take advantage of attractive discounts

Registering on our website www.dhm-online.com is quick and easy, giving you access to a whole host of features and benefits, including the ability to shop online quickly and easily, track your packages and view your parcel history. orders.
By registering online you will need to enter an E-mail address and a Password to then be able to access your dedicated area via login.

You will then be asked for the following information:

• Contact information: name, surname, e-mail

We invite you to keep your references up-to-date to avoid unpleasant inconveniences during the order process or during the billing phase.
NOTE: when registering, it is essential to indicate your correct e-mail address.

You can customize your My DHM account: select the country of residence and the type of customer by specifying the requests indicated. The account that will be created will have specific features based on the choices made *.

* Once you have set up your account you will not be able to independently change the type or specifications, if necessary please contact Customer Service. In the event that the selection during registration does not correspond to the actual type of customer, we reserve the right to change your status and related benefits without notice.

Are you already registered?
Log in here and make the most of your account.

At the time of login click on: Forgot your password?
Or click here https://www.dhm-online.com/recupero-password.
Enter the email address used to register.
You will receive an email with your new temporary password which you can subsequently change once you have logged into your account.
If you encounter any problems during registration, please contact our Customer Service.

In the "My account" area you can:

• modify your data (both personal and corporate if necessary)
• manage the address book
• change your password
• monitor your orders and purchased products
• use discount coupons
• access the various specific services of your account

In the "Order history and details" section you will find the list of your recent purchases. You can check the status of the order and see all the details by clicking on "DETAILS". The products ordered, the addresses used for shipping, the shipment status and tracking code.You can also send a message to our Customer Service.
From this area it is also possible to perform a "Reorder" to quickly carry out an order equal to one already placed. The products of the previous order will be automatically placed in the cart. You can change the quantity of products to order and add others before completing your order.

The flexibility for the payment of your orders.

Payment is a simple process

In order to make a payment, and therefore to complete an order, you must be registered as a customer on our site. We offer various payment methods to allow the conclusion of the order in the way that suits you best. Depending on the type of account and the payment method chosen, additional commission fees may be incurred.

What are the payment options?

Below are the specific types of payment currently supported by our platform:

• Paypal
• Bank or postal transfer in advance
• Credit card
• Postepay
• Cash on delivery

To pay with PayPal, at the end of the order process, select "Paypal" as the payment method and you will be redirected to the PayPal site. Here you can login with your PayPal account and confirm the payment

It is possible to pay directly online by credit card through Paypal, even without having an account.
You will be directed from the payment form to the Paypal screen, where you can possibly select the item: "I don't have a Paypal account" and enter all the details of your card to complete the payment.

The transaction is finalized on the Paypal site, in order to protect your card information thanks to security and prevention systems. Payment via Paypal does not include any commission costs for the customer. The transaction costs are at our expense.
The payment is registered in our system in a short time and the order can then be taken over for processing.

With this type of payment, the order amount will be charged to your account immediately after order confirmation. In the event that the order contains items purchased in back-order (and therefore not in stock), the transaction will be the total amount. The order will be shipped when all the items in the order are in stock.

The method of payment by bank transfer can be conveniently made when the order is closed.
The goods will be shipped only after the transfer has been credited to our bank (and after all the material is available in stock). Only from this moment will the packing and shipping time start.

All data to be able to make the transfer will be indicated by e-mail directly after order confirmation.
We invite you to indicate the order number or code as a reason, so as to allow us to verify and assign the payment to the exact order in less time. Depending on the bank, the payment can take up to 5 working days to be credited. The order will then be processed according to the availability of products ready for delivery or back-order.

For the transfer use the following bank details:
Account holder:
IBAN:
Banking institution:
Reason: enter your order number as a reason.

Additional costs and bank transfer fees are charged to the customer.

Thanks to the integration of the Axerve - Banca Sella payment platform, we accept payment through the cards of the main national and international circuits.
At the time of payment you can choose "Credit Card" as the method.
We accept, among others, VISA, Mastercard ... With this type of payment, the order amount will be charged to your card immediately after order confirmation. The order can then be immediately taken over for processing. The order will then be shipped (depending on stock availability).

Payment by credit card is safe. We do not store your card information. Your credit card details are encrypted with an SSL key - which guarantees a high level of security and a secure purchase. Axerve Ecommerce Solutions protects your customers' transactions and data thanks to security systems that comply with the highest security standards.

3D Secure System 2.0

3D Secure is the anti-fraud protection system that guarantees additional protection for online purchases and allows Axerve to validate transactions. This security protocol combines the card used with a personal and secret password that will be requested, typically via text message, to authenticate the payment, in this way we can be sure that the payment is made by the authorized card holder.

You can also pay via a Postepay card. In fact, working in the VISA circuit is seen as a credit card.

Therefore, in the event that you have a Postepay available to complete your payment, select "payment by credit card".

Our priority is customer satisfaction even after the purchase!

It is possible to return the goods received within 14 days (in reference to Legislative Decree 206/2005).

Purchases made from the website www.dhm-online.com provide the Consumer with a period of 14 days to withdraw from the distance contract (as established by Legislative Decree 21/2014 which implemented Directive 83/2011 / EU on rights of consumers). The fourteen days are understood to start from the moment in which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods.

The deadline is calculated from the day of receipt of the goods.

Warning! Before proceeding with the return request, make sure you have consulted the provisions on returns in the General Conditions of Sale accepted at the time of purchase.

If the purchased product can be returned, write an email to our Customer Service indicating the order references.

You will be provided with the Withdrawal Form to be filled in with all the details to be returned signed.

In Italy, the cost of shipping for the return is charged to the customer.

Please send the goods using, as far as possible, the original packaging to the following address:

Compass DHM projects

via Sesta strada, 6

30010 Campolongo Maggiore

Venezia

Italia

Before returning the goods, be sure to read the General Conditions of Sale

Please examine the goods received carefully at the time of delivery and notify us of your request for withdrawal within 14 (fourteen) calendar days of delivery.

No return of items will be allowed without receiving a specific request and without completing the appropriate Withdrawal Form.

No later than 14 days from the date of receipt of the goods (withdrawal period), the customer must inform us of his decision to exercise this right. To this end, he must use the withdrawal form provided directly (upon explicit request) and forward it by e-mail to the following email address: info@dhm-online.com

The Products subject to reconsideration must be returned by the customer in conditions of substantial integrity (with traceable shipping).

Once we have received the goods and verified their actual integrity, we will credit the customer with the cost of the products returned within 14 days, withholding the amount of shipping and packaging costs paid at the time of purchase.

The costs and risks associated with returning the products will be borne by the customer.

The limit period that we guarantee to our customers to be able to return the goods received is 14 days (thirty calendar days).
The products subject to reconsideration must be returned by the customer in conditions of substantial integrity with traceable shipping. Returned products must be sealed. The packages must not have been opened, if present, or used.

Warning! The costs and risks associated with returning the products are borne by the customer. We therefore recommend that you pack the material properly when you prepare the package for return.

Products that cannot be returned
Some items cannot be returned.

Compass DHM projects does not accept returns for the following items:

• Software
• Extra-catalog products
• Products made on request
• Products cut / processed to size
• Devices sensitive to electrostatic discharges (if the integrity of the original ESD protection packaging has been compromised)
• Goods that can be damaged quickly and whose return delivery date is after the maximum return date
• Sealed goods that are returned without a seal
• Goods returned obviously opened, used, tampered with, damaged
• Goods purchased in multipacks and returned only in part
• Goods returned after the maximum return period

For more information on returns you can contact our Customer Service.

If the return procedure is started, as soon as the package returns to our office, the material will be checked to confirm the refund has been issued.
This can be done through a voucher for the value of the returned products or through the transfer of money.

Refund methods vary depending on how the order was paid:

• by advance bank transfer: a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer
• with PayPal: the refund will be issued directly to your Paypal account
• by credit card: the refund is made directly to the credit card used at the time of payment
• if the payment was made by cash on delivery, a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer.

The refund is made within 14 days of the resolution, after checking the conditions of the returned goods. The actual crediting of the reimbursement depends mainly on the timing of the credit institutions, and are not directly controllable by us.
Credit notes are issued only on request if the order did not include an invoice.
It is also specified that, in the case of prize operations (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a lower price than the list price, the right of withdrawal will be legitimately exercised. with the return of both goods purchased, given the constraint of the accessibility of the goods in promotion with respect to the first.
If you have taken advantage of the free shipping at the time of the order for exceeding the established amount, and a partial return is made, if the amount of the remaining goods does not imply exceeding the threshold for free shipping, then they will be withheld by the the amount of the reimbursement also the outward shipping costs, although not paid.

For any questions do not hesitate to contact our Customer Service.