The advantages of My DHM on DHM-online

Unlock the benefits of your free account today - register now.

In a single portal you can:

• Check your order history and reorder easily
• Track the status of your order
• Creation and organization of different wish lists
• Address book management
• Request invoices
• Accumulate bonus points to use on your next purchases
• Invite new friends to sign up and place orders to take advantage of attractive discounts

Registering on our website www.dhm-online.com is quick and easy, giving you access to a whole host of features and benefits, including the ability to shop online quickly and easily, track your packages and view your parcel history. orders.
By registering online you will need to enter an E-mail address and a Password to then be able to access your dedicated area via login.

You will then be asked for the following information:

• Contact information: name, surname, e-mail

We invite you to keep your references up-to-date to avoid unpleasant inconveniences during the order process or during the billing phase.
NOTE: when registering, it is essential to indicate your correct e-mail address.

You can customize your My DHM account: select the country of residence and the type of customer by specifying the requests indicated. The account that will be created will have specific features based on the choices made *.

* Once you have set up your account you will not be able to independently change the type or specifications, if necessary please contact Customer Service. In the event that the selection during registration does not correspond to the actual type of customer, we reserve the right to change your status and related benefits without notice.

Are you already registered?
Log in here and make the most of your account.

At the time of login click on: Forgot your password?
Or click here https://www.dhm-online.com/recupero-password.
Enter the email address used to register.
You will receive an email with your new temporary password which you can subsequently change once you have logged into your account.
If you encounter any problems during registration, please contact our Customer Service.

In the "My account" area you can:

• modify your data (both personal and corporate if necessary)
• manage the address book
• change your password
• monitor your orders and purchased products
• use discount coupons
• access the various specific services of your account

In the "Order history and details" section you will find the list of your recent purchases. You can check the status of the order and see all the details by clicking on "DETAILS". The products ordered, the addresses used for shipping, the shipment status and tracking code.You can also send a message to our Customer Service.
From this area it is also possible to perform a "Reorder" to quickly carry out an order equal to one already placed. The products of the previous order will be automatically placed in the cart. You can change the quantity of products to order and add others before completing your order.

Configure the desired billing and delivery addresses so that they are preselected when placing an order. You can also add other addresses, which are useful for sending gifts or receiving your order at the office.
The delivery and billing addresses can be the same.
Be sure to update your personal information in case it has changed.

Warning! If you want to change the details of an order in progress, contact our Customer Service who will give you instructions on how to proceed.

From this section you can change your personal data in case there are changes. You can change the e-mail address or password of your account - remember to click on "SAVE": you will then receive an e-mail confirming the change.
Subscription to the newsletter on our site can be managed from this section.
For further information or clarifications, you can contact our Customer Service.

In this area all the vouchers assigned specifically to your account are visible, you can check the code, value and availability.

This area contains a summary of the loyalty points accumulated in the various orders placed on our site.
The coupons can be transformed into discount coupons for your next order. Also decide whether to receive emails regarding the status of your points.

From this section you can invite your friends to our site! For each registered friend, or for each friend who places an order on our site, you will have advantages on your next order.
Check your "rewards account": the more friends you involve, the more you save.
Sponsorship is quick and easy. You can invite your friends in several ways:
Propose your sponsorship on social networks by clicking on the links in the dedicated area of your account.
Alternatively, communicate your sponsorship link to invite them to our site.

From here you have the possibility to create your private or public projects. You can enter the products that interest you most in the project list, or the products for your next purchase. Each list can have a description and for each product you can indicate the quantity you need and any notes that may be useful during the construction phase. You can add the entire project to the cart, or add a single product.
You will also be able to view a link to be able to share your list with whoever you want. You can edit the list or delete it at any time.
Find out more details in the dedicated section.

Our site relies on the “Feedaty” certified reviews service to give the customer the opportunity to evaluate their shopping experience on our online store. A few days after sending the order, Feedaty sends an email to the customer asking for his opinion on the shopping experience and the products received.
Feedaty is an external portal that receives only a few customer data: email, name and order number. No other data is transmitted to this company and the company itself does not use the data for advertising purposes, but only for the collection of reviews on our site.

The evaluation works through star points, where 5 stars correspond to the maximum of positive points. Also, you can leave a written review about the product.
Your ratings and reviews will also allow other users to have a better idea of ​​the product and our services: what are you waiting for to share your experience? Thanks for your helpful cooperation!

Guidelines for writing product reviews
In addition to evaluating the general ordering experience on our site, it is also possible to issue a review on the products purchased. In case you decide to write one or more product reviews, we ask you to follow the following guidelines:

• Focus solely on the product you want to rate and describe your actual experience with the product.
• The evaluation should be for the product only and not judge the site, customer service or courier. For any questions regarding these aspects, please contact our Customer Service.
• Provide specific details about the advantages and disadvantages of the product, if possible including the reasons why.
• Remember that the purpose of the evaluation is to be a support for other users who are considering the purchase, it is therefore useful to better describe your personal experience.

The stars to be awarded for the review are extremely important to us.
You are not obliged to assign the maximum, but we ask you not to underestimate your judgment.
Your comment is a step towards a project that will reward you too. The more you judge us positively, the more we would be able to be present and guarantee you maximum professionalism and courtesy. Therefore, if our service has been adapted to your needs, please leave 5 stars in the general review. If your rating is positive, then don't just leave 4 stars!
Remember that we are always available to understand what went wrong. Our Customer Service will be able to support you in the best possible way.

We remind all buyers that a review is a public writing with legal value and the author is directly responsible for it both in criminal and civil matters. We therefore reserve the right to cancel or block product reviews in the following cases:

• The review does not refer to the product itself.
• The review contains obscenities, profanities, defamations or language not appropriate for a public site.
• Advertising, pricing, spam or references to products or offers from other websites or competitors.
• Presence, in the review, of e-mail addresses, telephone numbers, links to other sites and contact information.
• Critical or malicious comments on other reviews, on the site or on people.
• Pictures showing the misuse of the products.