Sometimes it is possible to request cancellation of an order. However, if it is already being processed, cancellation is not possible. You can then eventually return it. Check the section dedicated to returns.

How can I cancel my order?

If you wish to cancel an order, you must immediately call our Customer Service, or submit a request using the appropriate contact form. Here all the details:

• Call customer service: 049 2701149, Monday - Friday 09.00-12.00 15.00-18.00
• Write to customer support: info@dhm-online.com

Be careful though! Given the speed with which we process and ship our customers' orders, the cancellation request must be timely. The order cannot be canceled if it is already in the "Preparation in progress" status.
There is no cancellation of an order that includes a cut to size and / or custom processing pre-agreed with the customer.

In the event that it is not possible to modify or cancel an order due to force majeure, you will be immediately informed.

In the event that, at the time of canceling an order, the corresponding payment had already been made, it will be necessary to submit the refund request through our Customer Service.

In this case, the refund is activated by the Seller as quickly as possible and in any case within thirty (30) days of sending the order confirmation. The refund is possible in two ways: a voucher with no expiry date to be used in peace for future orders, or a cash refund using, where possible, the same payment channel with which the payment was made (directly on the credit card , on the Paypal account or on the bank account: in this case we need the IBAN code and any BIC).