We are always available to make changes to an order in progress.

If you notice an error in your order after sending it, or if you want to remove or add items, please contact our Customer Service immediately:

• Call customer service: 049 2701149, Monday - Friday 09.00-12.00 15.00-18.00
• Write to customer support: info@dhm-online.com

To make the modification process as fast as possible, please have the following information at hand, or indicate in the email:

• Name and Surname of the order holder
• Order number (you can find it in the "My Account" tab in the "My orders" section.
• Products to add or modify: please pay the utmost attention by indicating, if possible, the product reference code.

Remember that if the package is not yet packed and shipped, therefore it is in the "Payment accepted" status, the order will be blocked by our Customer Service in order to make the desired changes. In this case, the usual processing times may not be respected since it is an exception in the processing phase.

Our order processing service is extremely fast, therefore, it may not be possible to rectify your order. We will do the possible.

If it is not possible to modify or cancel an order due to force majeure, you will be informed immediately.

In case you need to delete one or more products from the order, please take into account that it will be possible to incur a change in the shipping costs, which are calculated based on the total of the cart.

In the case of additions of material, you will be notified of the payment method by our Customer Service.