Order status and tracking
You can check the progress of your shipment and see when your package will be delivered using the shipment tracking service.
In the appropriate space within your Account you will find all the orders you have placed through our site. You can then check the status of your most recent order and verify the delivery tracking information if the package has already been processed.
How to track your order
By logging into your account on the "My orders" page, you can view all information relating to the status of the order and delivery data.
Our order processing and fulfillment process involves 4 stages:
- Payment accepted: the balance of the order has been made in the chosen payment method. In the event of non-immediate payment, such as bank transfer, the goods are processed once the credit has been received. This condition is not applied in the case of cash on delivery orders.
- Preparation in progress: the ordered material is being prepared.
- Order Shipped: the package has left our warehouse to enter the shipping network of the chosen courier. The order tracking code is visible.
- Delivered: the delivery status will show that the order has been delivered to you.