PRODUCTS RETURN
Our priority is customer satisfaction even after the purchase!
It is possible to return the goods received within 14 days (in reference to Legislative Decree 206/2005).
Purchases made from the website www.dhm-online.com provide the Consumer with a period of 14 days to withdraw from the distance contract (as established by Legislative Decree 21/2014 which implemented Directive 83/2011 / EU on rights of consumers). The fourteen days are understood to start from the moment in which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods.
The deadline is calculated from the day of receipt of the goods.
Warning! Before proceeding with the return request, make sure you have consulted the provisions on returns in the General Conditions of Sale accepted at the time of purchase.
If the purchased product can be returned, write an email to our Customer Service indicating the order references.
You will be provided with the Withdrawal Form to be filled in with all the details to be returned signed.
In Italy, the cost of shipping for the return is charged to the customer.
Please send the goods using, as far as possible, the original packaging to the following address:
Compass DHM projects
via Sesta strada, 6
30010 Campolongo Maggiore
Venezia
Italia
Before returning the goods, be sure to read the General Conditions of Sale
Please examine the goods received carefully at the time of delivery and notify us of your request for withdrawal within 14 (fourteen) calendar days of delivery.
No return of items will be allowed without receiving a specific request and without completing the appropriate Withdrawal Form.
No later than 14 days from the date of receipt of the goods (withdrawal period), the customer must inform us of his decision to exercise this right. To this end, he must use the withdrawal form provided directly (upon explicit request) and forward it by e-mail to the following email address: info@dhm-online.com
The Products subject to reconsideration must be returned by the customer in conditions of substantial integrity (with traceable shipping).
Once we have received the goods and verified their actual integrity, we will credit the customer with the cost of the products returned within 14 days, withholding the amount of shipping and packaging costs paid at the time of purchase.
The costs and risks associated with returning the products will be borne by the customer.
The limit period that we guarantee to our customers to be able to return the goods received is 14 days (thirty calendar days).
The products subject to reconsideration must be returned by the customer in conditions of substantial integrity with traceable shipping. Returned products must be sealed. The packages must not have been opened, if present, or used.
Warning! The costs and risks associated with returning the products are borne by the customer. We therefore recommend that you pack the material properly when you prepare the package for return.
Products that cannot be returned
Some items cannot be returned.
Compass DHM projects does not accept returns for the following items:
- Software
- Extra-catalog products
- Products made on request
- Products cut / processed to size
- Devices sensitive to electrostatic discharges (if the integrity of the original ESD protection packaging has been compromised)
- Goods that can be damaged quickly and whose return delivery date is after the maximum return date
- Sealed goods that are returned without a seal
- Goods returned obviously opened, used, tampered with, damaged
- Goods purchased in multipacks and returned only in part
- Goods returned after the maximum return period
For more information on returns you can contact our Customer Service.
If the return procedure is started, as soon as the package returns to our office, the material will be checked to confirm the refund has been issued.
This can be done through a voucher for the value of the returned products or through the transfer of money.
Refund methods vary depending on how the order was paid:
- by advance bank transfer: a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer
- with PayPal: the refund will be issued directly to your Paypal account
- by credit card: the refund is made directly to the credit card used at the time of payment
- if the payment was made by cash on delivery, a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer.
The refund is made within 14 days of the resolution, after checking the conditions of the returned goods. The actual crediting of the reimbursement depends mainly on the timing of the credit institutions, and are not directly controllable by us.
Credit notes are issued only on request if the order did not include an invoice.
It is also specified that, in the case of prize operations (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a lower price than the list price, the right of withdrawal will be legitimately exercised. with the return of both goods purchased, given the constraint of the accessibility of the goods in promotion with respect to the first.
If you have taken advantage of the free shipping at the time of the order for exceeding the established amount, and a partial return is made, if the amount of the remaining goods does not imply exceeding the threshold for free shipping, then they will be withheld by the the amount of the reimbursement also the outward shipping costs, although not paid.
For any questions do not hesitate to contact our Customer Service.