If the return procedure is started, as soon as the package returns to our office, the material will be checked to confirm the refund has been issued.
This can be done through a voucher for the value of the returned products or through the transfer of money.

Refund methods vary depending on how the order was paid:

• by advance bank transfer: a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer
• with PayPal: the refund will be issued directly to your Paypal account
• by credit card: the refund is made directly to the credit card used at the time of payment
• if the payment was made by cash on delivery, a reversal transfer will be issued to your bank account, so in this case it will be necessary to send your bank details (IBAN and BIC) to perform the transfer.

The refund is made within 14 days of the resolution, after checking the conditions of the returned goods. The actual crediting of the reimbursement depends mainly on the timing of the credit institutions, and are not directly controllable by us.
Credit notes are issued only on request if the order did not include an invoice.
It is also specified that, in the case of prize operations (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a lower price than the list price, the right of withdrawal will be legitimately exercised. with the return of both goods purchased, given the constraint of the accessibility of the goods in promotion with respect to the first.
If you have taken advantage of the free shipping at the time of the order for exceeding the established amount, and a partial return is made, if the amount of the remaining goods does not imply exceeding the threshold for free shipping, then they will be withheld by the the amount of the reimbursement also the outward shipping costs, although not paid.

For any questions do not hesitate to contact our Customer Service.