If the purchased product can be returned, write an email to our Customer Service indicating the order references.

You will be provided with the Withdrawal Form to be filled in with all the details to be returned signed.

In Italy, the cost of shipping for the return is charged to the customer.

Please send the goods using, as far as possible, the original packaging to the following address:

Compass DHM projects

via Sesta strada, 6

30010 Campolongo Maggiore

Venezia

Italia

Before returning the goods, be sure to read the General Conditions of Sale

Please examine the goods received carefully at the time of delivery and notify us of your request for withdrawal within 14 (fourteen) calendar days of delivery.

No return of items will be allowed without receiving a specific request and without completing the appropriate Withdrawal Form.

No later than 14 days from the date of receipt of the goods (withdrawal period), the customer must inform us of his decision to exercise this right. To this end, he must use the withdrawal form provided directly (upon explicit request) and forward it by e-mail to the following email address: info@dhm-online.com

The Products subject to reconsideration must be returned by the customer in conditions of substantial integrity (with traceable shipping).

Once we have received the goods and verified their actual integrity, we will credit the customer with the cost of the products returned within 14 days, withholding the amount of shipping and packaging costs paid at the time of purchase.

The costs and risks associated with returning the products will be borne by the customer.