The limit period that we guarantee to our customers to be able to return the goods received is 14 days (thirty calendar days).
The products subject to reconsideration must be returned by the customer in conditions of substantial integrity with traceable shipping. Returned products must be sealed. The packages must not have been opened, if present, or used.

Warning! The costs and risks associated with returning the products are borne by the customer. We therefore recommend that you pack the material properly when you prepare the package for return.

Products that cannot be returned
Some items cannot be returned.

Compass DHM projects does not accept returns for the following items:

• Software
• Extra-catalog products
• Products made on request
• Products cut / processed to size
• Devices sensitive to electrostatic discharges (if the integrity of the original ESD protection packaging has been compromised)
• Goods that can be damaged quickly and whose return delivery date is after the maximum return date
• Sealed goods that are returned without a seal
• Goods returned obviously opened, used, tampered with, damaged
• Goods purchased in multipacks and returned only in part
• Goods returned after the maximum return period

For more information on returns you can contact our Customer Service.