Technical information

In each product sheet you will find the main technical information. You can also access the technical data sheets where available.

You save time and have access to technical information 24/7

Technical assistance

We can assist with your technical product questions, such as identifying alternatives to products, clarifying product specifications, finding additional product information and other technical product information.

You can find the main technical information (data sheet) directly in the product sheet.

However, we are available to provide insights, advice for your application and much more.

Please write an email with your request to info@dhm-online.com

Or fill out the contact form you find on the site.

NOTE:

The Technical Assistance service is only available for users already registered on our site.

Technical support is unable to answer questions regarding orders or accounts. For questions regarding these topics you can contact customer service.

In our dedicated section of Technical Resources you can find a series of guides for a quick and easy selection to help you find the product that best suits your needs.
You will also find many tips and advice for use, as well as support information.

Product pricing information
All sales prices of the Products indicated on our website www.dhm-online.com are expressed in Euros and include VAT applicable by law.

Packaging and shipping costs are not included in the purchase price, unless specifically indicated. They are indicated and calculated at the time of the conclusion of the purchase process before the payment is made.

We constantly update our prices, to always guarantee our customers the best price available on the market. We offer quantity-based price ranges for most items. The more you buy, the more you save.
The prices of the items visible on the Site may also undergo periodic changes based on the adjustment of the price lists of our suppliers.

In the event of an IT, manual, technical, or any other type of error that could result in an unexpected substantial change in the retail price, the purchase order will be considered invalid and canceled and the amount paid by the Customer. will be refunded within 14 days. from the day of cancellation.

The Products will be billed based on the rates in effect at the time of order confirmation. The estimate of products cut to size and / or customized is valid only for the specifications on which it was based. Any changes made require an updated quote. The quotes are valid for the calendar day on which they are issued, after which the price can change without notice, unless otherwise specified.

Stock availability and lead times
Our Compass DHM projects company has a warehouse based in Italy with thousands of products in stock available for same day shipping.

Information on stock availability can be viewed directly on the site in each Product tab and refers to actual availability.

A Product can be "In stock" (it is present in our warehouse), "Preorder Now" (the Product can be purchased with a slight waiting time), "Currently not available" (the Product is not available for purchase) .

Attention: the indicated availability is constantly checked. However, there may be cases in which, mainly due to IT problems, the quantities indicated may not be correct.
In case of partial or total unavailability of the goods you will be contacted directly by our Customer Service to determine how best to proceed, whether with a change to the order, a deferred delivery, or a correction.

Advanced information on availability and lead times
Listed below are the various messages that may appear to indicate the availability of products in stock and not in stock and the lead times for items currently not in stock.

All products indicated as "In stock" are normally in stock and therefore can be shipped the same day unless otherwise specified. It is possible to send an order for a quantity greater than that available in the warehouse; the excess quantity will be put "on hold" and delivered as soon as we have received the new stocks according to the times indicated in the product sheet.
Waiting times are always indicated in the product sheet with the words "Available in… days".
"... in stock": number of pieces available in stock for same-day shipping if ordered within the deadline.
"preorder now": These items have been ordered and should arrive shortly, approximately within the indicated time frame.
"Currently not available": This item is not available for purchase at that time. It may be in the production phase, or it may have been replaced by a new version or an alternative. Check the other products in the catalog.

Our catalog
The catalog available on our site presents products of famous manufacturers in the field of 3D printing and mechanical automation. Each product is accompanied by a detailed description, technical specifications, and, if necessary, also specific attachments with all the information necessary for a correct purchase.
If you need more details please do not hesitate to contact us.

The technical data sheets, images and details of each product on the site are constantly updated, nevertheless there may be errors and / or inaccuracies and / or defects in correspondence between the descriptions and the actual product.
It may happen, however, that there are mismatches between what is specified on the site, and the product itself.
Please notify us of any differences via Customer Service, and thank you for your understanding.

Specifications not present on the site
In case of further details you can contact our Customer Service through the dedicated contacts.
Our experience allows us to provide our customers with the best information. Please consider, however, that given the quantity of products available in the catalog, it may be necessary to contact the manufacturer for particular technical specifications. In this case, waiting times are usually a few days, but we always try to do our best.

Products not present on the site
Our catalog is constantly updated. There may be products not present on the site, or products being integrated, so if you do not find something online, do not hesitate to contact us!

Search products

Discover the product search features

The main search bar at the top of the page allows you to search for products in the catalog using the name of the product or manufacturer, a product code or keywords.

The search can include partial or complete terms and product characteristics.

Once the search has started, the most relevant results will appear.

If the search does not return the products you were looking for then try these simple actions:

• Check the spelling of your search term
• Use a similar search term
• Use a simpler search term

In case you do not find a product you can contact us and we will do our best to help you.

Advanced product search

Within some categories of the site it is possible to carry out an advanced product search through some parametric filters. You can use parametric filters to narrow your search results by checking the boxes corresponding to one or more specific attributes or by using the range selector to easily select multiple boxes. The results are filtered automatically, without having to confirm. You can then reset the selection by clicking on “reset”, or by deleting the parameters at the top of the page.

NOTE: Selecting some filters automatically hides the filter options that would not produce any results.

There may be other parametric options besides those initially displayed. Click on "Show more" to view all available attributes.