There are some elements of a purchase that cannot be overlooked.

Shipping is one of the most important!

This is why its quality, reliability and speed are fundamental points for our company.

Submit your order before the cut-off time to shorten delivery times

When you select the delivery method, orders for stock items are shipped the same day or next business day, based on the cut-off times below. Items that are moved from other warehouses may require longer delivery times.

The deadline for same-day order fulfillment is: 11.00.
In-stock items ordered before this time will be shipped the same day payment is received for the order.

The times indicated above are not valid for orders with material cut to size. They may also not be respected depending on the workload. Priority is given to orders received in a temporal sense and to orders with express shipping.

In case of particular urgency, please contact our Customer Service.

We offer various delivery methods for your orders. Once the order has been shipped, you can check the tracking code through your "order history" within your account.

Find out all the information about our delivery options.

* These shipping costs refer to standard shipping. Additional costs may be charged at the order confirmation stage in the case of special shipments, such as for bulky goods, or products to be kept in certain temperature conditions.

Shipping by SDA express courier provides for delivery throughout Italy on average in 24 / 48h *, depending on the availability of the goods and the time the order is placed.
For orders over € 299 (VAT included), delivery by SDA express courier is free.
For orders of lesser amount the shipping costs by express courier are € 8.90 (VAT included).
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays. In some areas of Italy, delivery can also take place on Saturdays.
In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.

Advantages:

• Same day shipping if the payment of the order is received before 11.00
• Delivery in 24 / 48h *
• No minimum order
• Free shipping costs for orders over € 299

* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.

Shipping by economic courier provides for delivery throughout Italy on average in 3-5 working days * depending on the availability of the goods and the time the order is placed.
For orders over € 89 (VAT included), delivery by economic courier is free.
For orders of a lower amount, the shipping costs by express courier are € 6.90 (VAT included).
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays or weekends (Saturdays and Sundays). In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.

Advantages:

• Economic service
• Delivery in 3-5 days
• No minimum order
• Free shipping costs for orders over € 89

* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.

DHL is the top quality partner for express shipments. This service has also been integrated to allow the customer to choose the service that he deems most suitable for his order.
Shipping by DHL express courier provides for delivery throughout Italy on average in 24 / 48h *, depending on the availability of the goods and the time the order is placed.
A telephone number is required to be entered when placing the order in order to have a contact in case of difficulty with delivery.
You will find the tracking code directly in the details of your order, from which you can monitor the shipment in real time.
The courier does not deliver on holidays. In some areas of Italy, delivery can also take place on Saturdays. In case of absence of the recipient, a second delivery attempt will be made.
Please monitor the tracking code.

Advantages:

• Same day shipping if the payment of the order is received before 11.00
• Delivery in 24 / 48h *
• No minimum order

* Note: Delivery times in the islands and in some remote areas of Italy may be longer Delivery times are to be considered additional to the order fulfillment times. To receive further information on the express shipping service, please contact our Customer Service.

Pick up by hand is available by appointment.

Here's how to do it:

1. Place your order on the site
2. If you haven't already created an account to complete your purchase
3. In the "shipping" section, select the item "Pick up at VENUE"
4. Choose the payment method you prefer
5. Complete your order by paying conveniently online and securely
6. You will receive an e-mail containing the time and date for collection as soon as the material is ready

The retreat is active from Monday to Friday, from 17:00 to 18:00

ANTI-COVID RULES
In order to ensure a safe and efficient service, we comply with the health regulations imposed during this health crisis.
When you come to collect your order wear a mask!

Items purchased in back-order, or in another warehouse other than the main one, are identified as "Pre-order Item" or similar wording. These items will be shipped as soon as they are available in stock. All information relating to stock availability, incoming items and delivery times by the manufacturer are indicated in the product sheet and in the cart during check-out.
If an order sent contains one or more items of this type, a single shipment will be made as soon as everything is available.
In the event that the ordered goods are not available because the supplier does not comply with their contractual obligations, we reserve the right to withdraw from the order. In this case we will inform you immediately.

Exceptional situations may arise in which it will not be possible to dispatch the goods with the chosen shipping service. In this case the choice of the courier is at the seller's discretion.

Delays
The couriers to whom we entrust the packages undertake to make the delivery as soon as possible, respecting the times indicated above.
However, please understand that, usually due to weather conditions or traffic conditions, unfortunately delivery delays can occur.
This does not depend on our will. We will try to support you in the best possible way, so that, in the event of delays, the situation is cleared as soon as possible.
However, we cannot be held responsible in any way for any delays due to facts of third parties or due to force majeure.
In case of need, please contact our customer service immediately.
Non-delivery due to absence of recipient
If the package returns to our office due to unavailability of the recipient, despite the double delivery attempt, you will be charged for the costs of storage and return of the package (for a sum of € 15.00).
We therefore ask you to monitor the tracking code and contact us immediately if necessary.

Compass DHM projects has its headquarters and warehouse in Italy. Therefore, for shipments within the national territory, and within the European Union, VAT is included in the total amount. Due to the free movement of goods, there are no additional taxes and surcharges.

Attention: territories subject to special regimes, such as Helgoland or the Canary Islands, are excluded. In these areas, customs duties and taxes may apply.

The preparation of the package is a fundamental phase to offer the customer a reliable and safe service.
Packaging is very important to our company!
It is tailor-made: in order to better safeguard the products contained.
Padded envelopes are used for small goods.
For bulky items, cardboard boxes or tubes made specifically for greater resistance and protection are used.
In this way we try to reduce transport costs and avoid unnecessary waste and excessive waste.
Our packaging consists of recycled paper and cardboard to reduce the impact on the environment.

SUSTAINABLE PACKAGING
Safeguarding the environment is a topic we care about. The adoption of sustainable solutions is therefore essential.
Our packs have the following characteristics:

1. easy to open
2. eco-sustainable
3. customized
4. reusable

And we also use eco-sustainable packaging.
Our imperative is given by the 3R + 1: REDUCE, REUSE, RECYCLE and RENEW.

How do you properly dispose of the packaging of my package?
The air cushions and the plastic packaging contained in the boxes, as well as the bags, can be disposed of in the separate collection in the container dedicated to plastic, in order to be recycled.
Polyethylene is a source of energy for waste-to-energy plants because its calorific value is even higher than that of oil.
The boxes, on the other hand, made of recyclable and sturdy cardboard can be reused several times. At the end of their life they can be disposed of in the separate paper and cardboard collection.